Episode #24: Change Is in the Air (or Is It?) with Josh Teekell
Change Your Filter with Tall Paul
Key Points
-
- Every buying decision in the home comes down to the fact that the customer has to like you & trust you.
- The reason maintenance agreements are valuable is the relationships, there is value in being able to sell more things to that customer.
- There are 3 keys to building hardware: it needs to be cost-effective, it needs to be easy to install, and it needs to be applicable to every single situation.
- Every buying decision in the home comes down to the fact that the customer has to like you & trust you.
- The reason maintenance agreements are valuable is the relationships, there is value in being able to sell more things to that customer.
- There are 3 keys to building hardware: it needs to be cost-effective, it needs to be easy to install, and it needs to be applicable to every single situation.
Who is Josh Teekell?
Josh Teekell is the Founder & CEO of SmartAC.com. SmartAC.com tech powers Smart Maintenance plans, helping HVAC & Plumbing companies maximize revenue by tripling their membership conversion rates, lowering attrition, and eliminating zero-fee truck rolls.
Before starting SmartAC, Josh was a professional poker player out of college and discusses this experience at the start of this episode. After his poker stint, he went into the workforce utilizing his mechanical engineering degree which he gained at Cedarville University.
Early on, as Josh quotes, he was “not a good employee”. He was an entrepreneur at heart. Josh ended up starting his own outdoor landscaping company 10 months after his first job. This episode mainly focuses on SmartAC, but the lessons he learned building his landscaping company are prevalent throughout the show.
What to Expect
In this episode, you can expect to learn about the creation of the SmartAC technology, what it is & how it works, and the hardware behind it. Additionally, Josh gives his take on the psychology of buying decisions/sales within the home services industry and breaks down the difference between question-based & presentation-based discovery in the home.
You’ll also hear why Josh made the transition into the HVAC industry, and what charges his ambition to bring technology into other industries. On top of that, Josh discusses OEMs – where they fall short and where they are limited – and discusses his experience of building hardware – financing, manufacturing, and how to bring it to market.
Lastly, Josh and Paul also have an intriguing discussion on maintenance plan agreements, and whether or not “maintenance is dead.” Josh brings light to his Smart Maintenance software in this episode, and it is up to you (the viewer) to decide if Smart Maintenance is the future.
Excited for the Future
Josh is very excited about the future of home services and all the innovations we can expect to see. Josh feels there are tons of great CRMs and tech companies within our space, and has high hopes for the future of home services.
If you are looking to learn more, you can head over to HVAC.SmartAC.com.
Intrigued? You can watch/listen to the full episode across all platforms.
Want to learn more about setting up a Contractor Commerce online store? Schedule a demo today.
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Episode #24: Change Is in the Air (or Is It?) with Josh Teekell
Change Your Filter with Tall Paul
Key Points
-
- Every buying decision in the home comes down to the fact that the customer has to like you & trust you.
- The reason maintenance agreements are valuable is the relationships, there is value in being able to sell more things to that customer.
- There are 3 keys to building hardware: it needs to be cost-effective, it needs to be easy to install, and it needs to be applicable to every single situation.
- Every buying decision in the home comes down to the fact that the customer has to like you & trust you.
- The reason maintenance agreements are valuable is the relationships, there is value in being able to sell more things to that customer.
- There are 3 keys to building hardware: it needs to be cost-effective, it needs to be easy to install, and it needs to be applicable to every single situation.
Who is Josh Teekell?
Josh Teekell is the Founder & CEO of SmartAC.com. SmartAC.com tech powers Smart Maintenance plans, helping HVAC & Plumbing companies maximize revenue by tripling their membership conversion rates, lowering attrition, and eliminating zero-fee truck rolls.
Before starting SmartAC, Josh was a professional poker player out of college and discusses this experience at the start of this episode. After his poker stint, he went into the workforce utilizing his mechanical engineering degree which he gained at Cedarville University.
Early on, as Josh quotes, he was “not a good employee”. He was an entrepreneur at heart. Josh ended up starting his own outdoor landscaping company 10 months after his first job. This episode mainly focuses on SmartAC, but the lessons he learned building his landscaping company are prevalent throughout the show.
What to Expect
In this episode, you can expect to learn about the creation of the SmartAC technology, what it is & how it works, and the hardware behind it. Additionally, Josh gives his take on the psychology of buying decisions/sales within the home services industry and breaks down the difference between question-based & presentation-based discovery in the home.
You’ll also hear why Josh made the transition into the HVAC industry, and what charges his ambition to bring technology into other industries. On top of that, Josh discusses OEMs – where they fall short and where they are limited – and discusses his experience of building hardware – financing, manufacturing, and how to bring it to market.
Lastly, Josh and Paul also have an intriguing discussion on maintenance plan agreements, and whether or not “maintenance is dead.” Josh brings light to his Smart Maintenance software in this episode, and it is up to you (the viewer) to decide if Smart Maintenance is the future.
Excited for the Future
Josh is very excited about the future of home services and all the innovations we can expect to see. Josh feels there are tons of great CRMs and tech companies within our space, and has high hopes for the future of home services.
If you are looking to learn more, you can head over to HVAC.SmartAC.com.
Intrigued? You can watch/listen to the full episode across all platforms.
Want to learn more about setting up a Contractor Commerce online store? Schedule a demo today.
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“It’s really easy to set up. I had an online store and was selling products within 48 hours of talking to these guys.”
Jeff K, Ductworks Heating & Air Conditioning“The Contractor Commerce team has been easy to work with and has even customized a few things to fit the needs of my business!”
Chris H, Dick Hill and Sons Heating and Cooling“We have several subscription customers already. This just means recurring revenue for us with no additional overhead or managing.”
Jason C, Advent Air Conditioning
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“The fact is, consumers would rather shop online than in person. If you don’t build an e-commerce presence, you won’t have the opportunity. Now is the time.”
Lou Hobaica, Hobaica Services“It was scary-easy to get set up. It’s plug and play. I drive people to the site, and I collect on the backend. Contractor Commerce takes the order, processes the order, and ships it…any HVAC company would be crazy not to start an online store with Contractor Commerce.”
Bob Reilly, Courtney's Heating & Cooling“Working with the Contractor Commerce team is simple. It’s great. They’re understanding, and they will do anything possible in their power to accommodate your needs. It’s an added service for us…it’s good for our customers”
Jeremy Shellabarger, Airtron Heating & Air Conditioning“Having our website store powered by Contractor Commerce gives us a unique competitive advantage in our market. Our friends in the industry look at our website and say, ‘Wow! That’s super cool. I don’t know why my company isn’t doing this.”
Lizeth Melisa, Comfort Pro“Having an online store from Contractor Commerce is great for our customers! It is convenient and easy for customers to order filters. It saves time when they can go right to the website, place their order and have the filter delivered within a couple of days. Plus, the Contractor Commerce team is great to work with. They are very responsive and helpful and I know they really care about my success!”
Karen B, Liberty Comfort Systems“It’s really easy to set up. I had an online store and was selling products within 48 hours of talking to these guys.”
Jeff K, Ductworks Heating & Air Conditioning“The Contractor Commerce team has been easy to work with and has even customized a few things to fit the needs of my business!”
Chris H, Dick Hill and Sons Heating and Cooling“We have several subscription customers already. This just means recurring revenue for us with no additional overhead or managing.”
Jason C, Advent Air Conditioning